Shipping policy

Shipping Policy

Order Processing

Orders are typically processed and shipped within 1 business day after payment has been received and cleared. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

We ship throughout the United States using trusted carriers such as USPS, UPS, and FedEx. The shipping carrier and service selected may vary depending on the destination, package size, and availability.

Delivery Times

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delivery delays caused by weather, carrier issues, holidays, customs, or other circumstances beyond our control are not the responsibility of Cool Collection Miami.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor your package throughout the delivery process.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned due to an incorrect or undeliverable address, additional shipping charges may apply.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist in reaching a resolution. Claims for damaged items may require photographs of the product and its packaging.

International Shipping

International shipping may be available on selected products. Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.