Refund policy

Return & Refund Policy

At Cool Collection Miami, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

Returns

Returns are accepted within 30 days of the original purchase date.
Items must be unused, unopened, and in their original condition, including all original packaging, accessories, and seals.
A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

The following items are not eligible for return or refund:

Opened trading card products, including booster packs, booster boxes, elite trainer boxes, and other sealed collectible products once the factory seal has been broken.
Individual trading cards (single cards).
Products sold as Final Sale or Clearance.
Gift cards.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We may request photos of the item and packaging to assist with the claim. If approved, we will provide a replacement, store credit, or refund at our discretion.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for all return shipping costs. Original shipping charges are non-refundable.